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HERBIVORE

Returns and refunds


At HERBIVORE, customer satisfaction is important to us. We want every customer to be happy with their purchase.

Eligible Returns

  • Returns are accepted for items that arrive damaged, defective, or incorrect.
  • Customers must report any issue within 48 hours of receiving their order.
  • Items must be unused, unwashed, and in their original condition.

Non-Returnable Items

  • Items that have been worn, washed, or damaged due to improper use.
  • Items with damage caused by the customer.
  • Customized or personalized items, except when defective or incorrectly produced.

Refund Policy

  • Refunds are available for verified damaged, defective, or incorrect orders.
  • Approved refunds will be processed through an agreed payment method.
  • Processing time may vary depending on the payment provider.

Exchange Policy

  • Exchanges are allowed for eligible damaged, defective, or incorrect items.
  • Size exchanges may be considered depending on stock availability.
  • Customers are responsible for checking the size chart before placing an order.

How to Request a Return or Refund

To request assistance, customers must:

  1. Contact HERBIVORE through our official Facebook Messenger.
  2. Provide their order details and a description of the issue.
  3. Send clear photos or videos showing the problem.
  4. Wait for confirmation and instructions from our team.

Important Notice


Unboxing Video Requirement

  • Customers are encouraged to record a continuous, unedited video while opening their parcel.
  • The video must clearly show the unopened package, the waybill, and the entire unboxing process until the product is fully revealed.
  • This video may be requested as supporting evidence for claims involving missing, damaged, defective, or incorrect items.
  • Claims should be reported within 48 hours of receiving the parcel.
  • HERBIVORE will review each concern fairly and in accordance with applicable consumer protection laws.

Important: Failure to provide an unboxing video will not automatically cancel a customer's legal right to seek a remedy for a defective, damaged, or incorrect product.

HERBIVORE reserves the right to inspect returned items before approving a return, exchange, or refund.

We are committed to providing quality products and fair customer service.